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Frequently Asked Questions

What are the shipping times for your products?

We take 1 to 3 working days to process your order and then up to 30 business days to deliver it to you. This mainly depends on your location, and COVID restriction, you may receive your order earlier. Anyway you will be able to track your order on check the arrival once it's on its way to you. Please check our Shipping & Delivery page.
We appreciate your patience!

Which countries do you ship to?

We ship your order to you where ever you are, and the best thing is: shipping is free worldwide. Express shipping service is available. To secure the best express-shipping rate for your location, send a screenshot of your shopping cart along with your shipping address to info.saikonostore@gmail.com., and we will get back to you with the best possible express shipping rate for your specific order and location. We will ensure to give you the best possible price

Where do we ship our products from?

Although we are based in EU, We currently have warehouse/shipping facilities in France, Moldova, Canada, Singapore & China. We try our best to ship from the warehouse closest to you. In the event we are unable to do so due to limited stock we ship from our main warehouse in China. Note that your products will be, at times, shipped separately. This is more relevant to those ordering multiple products. The main reasoning behind this is that we source our products from different suppliers.

Will I have to pay a customs fee?

Due to the global nature of our business we are not responsible for any customs fees once items have shipped. By purchasing our products, you agree that one or more packages sent to you may require customs fees when they arrive to your country.

I can't track my order ?

After your order has been shipped it usually takes about 3 - 5 days until the package shows up in the carriers system. If you are unable to track your package after this time please try this:

  • Go to your order status page (accessible from your order confirmation mail)
  • Copy your tracking number (it usually has the format of LM000002211DE)
  • Go to Tracking Parcels, and paste your tracking code there.

If you are unable to track your package from there, please message us at info.saikonostore@gmail.com, and we will look into it for you.

I have not received my order yet. Why it is taking so long?

We apologize for the delay. Sometimes International Shipping can take longer due to customs clearance. Please also understand your order is processed immediately after the order has been placed. However, we ask for 3-5 business days for us to prepare and ship your item due to the high volume of orders. We have inventory storage in France, Moldova, Canada, China and Singapore. Our worldwide shipping generally takes around 5-20 business days from the shipment date. Time frame may vary depending on which country the package is being delivered to since it may be international shipping from our storage. Please check here, and use the tracking number we have provided you in the shipping confirmation email (check junk/spam if you did not receive one) Or contact us at info.saikonostore@gmail.com and we will be more than happy to update you on the progress of your order and estimated delivery date.

Is there a delivery guarantee?

We provide a full delivery guarantee. If your item isn’t received or you have received the wrong item, you have 2 options. We can provide you with a free re-ship or a full refund. Each order will have a date before which it should have arrived with you.

Do I receive an invoice for my order?

Yes, you will receive an invoice for your order along with your order confirmation email. (PDF ready to download or view).

My delivery is late, what should I do?

Please be patient. Sometimes tracking might appear as if your package isn't moving, however, the system only updates larger steps of the package like the arrival at destination country and delivery. If you haven't received your order in the estimated delivery time, kindly contact us at info.saikonostore@gmail.com. and we will look into it.

I am missing some of the items in my order, what is going on?

Our items are shipped separately depending on your order. If your order contains items from two warehouses, it will be two shipments. The rest of the shipment will arrive shortly after your first order has arrived.

How does sizing work?

Majority of our products have size charts available. If there is no size chart, please let us know and we can rectify this immediately. All size charts are in cm. For your reference: 1 inch is the equivalent to 2.54 cm. Please allow for 1-3cm error as most items are measured by hand. All products are in Standard US/EU Sizing and have size charts available. Please use these charts to determine your best fit.

I'm unsure about my size

We provide a free service for every customer to help them find their size for each item we sell. 

I received my item but it's too small/large

You have two options. We can send you the same item in a different size for a fraction of the original cost or you can send the item back to us and we will exchange it for free.

The product I ordered is a different color to the picture on the site?

It is important to remember that due to the plethora of differences in monitor hue and saturation settings, it is almost impossible for the same picture to look identical on two different monitors/screens. This is why there may be a slight difference in color to your hoodie and the picture on our website. If the difference in color is more than just gradiation, please contact us and we will happily arrange an appropriate solution depending on the issue.

I would like to return an item

You can return any item up to 14 days after the order has been received. All items must be unused and in their original condition. Learn more here.

Why can't I apply my discount code?

There might be a few reasons why you can’t apply your discount code. Firstly, there can only be either a gift or a discount applied to your order. If your order contains a gift, you can’t use a discount code. Secondly, you might already have an active discount in your cart. For example, buy two get one for 50% off. To use your discount code you need to remove any free items or already applied discount codes. If you're having trouble resolving this, contact us at info.saikonostore@gmail.com. or on Facebook Messenger/Instagram.

Can I get a discount for sharing my purchase?

YES! Share an image of your purchase on Instagram and tag us on your post @saikonostore_com Then, DM us with "Done " and you will receive a 10% discount code for your next order from us!

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